{"id":30177,"date":"2026-04-08T14:33:44","date_gmt":"2026-04-08T12:33:44","guid":{"rendered":"https:\/\/promsandweddings.se\/?page_id=30177"},"modified":"2026-04-24T10:28:23","modified_gmt":"2026-04-24T08:28:23","slug":"garanti-ansvar","status":"publish","type":"page","link":"https:\/\/promsandweddings.se\/dk\/garanti-ansvar\/","title":{"rendered":"Garanti og ansvar"},"content":{"rendered":"
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Vi arbejder med klare rutiner og h\u00f8j kvalitet i hvert trin, fra f\u00f8rste tilpasning til f\u00e6rdigt k\u00f8b. For os handler sikkerhed om mere end service i \u00f8jeblikket \u2013 det handler om, at du som kunde skal vide, at vi tager ansvar, selv hvis noget skulle afvige fra det, som var aftalt.<\/p>

Denne side beskriver vores ansvar over for dig og hvordan vi h\u00e5ndterer garantisager p\u00e5 en professionel og l\u00f8sningsorienteret m\u00e5de.<\/p>

Vores garanti<\/h2>

Hvis der opst\u00e5r en fejl relateret til det, vi har leveret eller er ansvarlige for, retter vi dette uden omkostninger.<\/p>

Garantien er ikke knyttet til en tidsgr\u00e6nse. Det betyder, at du ikke skal bekymre dig om, at \"tiden er l\u00f8bet ud\", hvis en fejl opdages senere. Vores princip er, at hvis fejlen ligger inden for vores ansvar, skal den rettes, uanset hvorn\u00e5r den bliver opdaget.<\/p>

Hvad garantien omfatter<\/h2>

Garantien vedr\u00f8rer fejl, der skyldes vores h\u00e5ndtering eller levering, det vil sige n\u00e5r noget ikke stemmer overens med det, som var aftalt, lovet eller dokumenteret i forbindelse med k\u00f8b eller bestilling. Eksempler p\u00e5 det, som kan v\u00e6re omfattet, er:<\/p>

  • Fejlhandlinger i ordre- eller leveringsh\u00e5ndtering, som vi er ansvarlige for<\/li>
  • Afvigelser fra aftale om, hvad der skulle v\u00e6re inkluderet i k\u00f8bet eller bestillingen<\/li>
  • Behov for rettelse, n\u00e5r resultatet ikke svarer til det, som var aftalt, og \u00e5rsagen ligger i vores h\u00e5ndtering<\/li><\/ul>

    Hver sag vurderes individuelt. Vurderingen udg\u00e5r fra det, som var aftalt, samt hvilke omst\u00e6ndigheder der p\u00e5virkede situationen, med m\u00e5let at n\u00e5 frem til en klar og rimelig l\u00f8sning.<\/p>

    S\u00e5ledes h\u00e5ndterer vi en garantisag<\/h2>

    Hvis du oplever, at noget er galt, kontakter du os s\u00e5 snart du har mulighed for det. Vi tager ansvar for processen og s\u00f8rger for, at sagen h\u00e5ndteres struktureret.<\/p>

    For at vi kan handle effektivt beder vi dig om at:<\/p>

    1. Beskrive hvad der ikke stemmer og henvise til ordre, booking eller anden relevant information<\/li>
    2. Sende dokumentation efter behov, for eksempel billeder eller oplysninger om model, dato og hvad der afviger<\/li>
    3. Informer os i god tid f\u00f8r vigtige datoer, hvis sagen kan p\u00e5virke din tidsplan<\/li><\/ol>

      N\u00e5r vi har modtaget informationen, giver vi besked om n\u00e6ste trin og foresl\u00e5et handling. I de tilf\u00e6lde, hvor flere l\u00f8sninger er mulige, f\u00f8rer vi en dialog med dig for at v\u00e6lge det alternativ, som er mest passende.<\/p>

      Vores ansvar og vores arbejdsmetode<\/h2>

      For at minimere risikoen for fejl arbejder vi med rutiner, der skaber klarhed og sporbarhed:<\/p>

      • Struktureret h\u00e5ndtering af tilpasninger, bestillinger og opf\u00f8lgning<\/li>
      • Klarhed omkring hvad der er inkluderet, hvad der bestilles, og hvilke trin der f\u00f8lger<\/li>
      • Professionel feedback og ansvarstagen, hvis noget afviger<\/li>
      • Fokus p\u00e5 l\u00f8sning, ikke un\u00f8dvendige processer<\/li><\/ul>

        Vores ambition er, at hver kunde skal f\u00f8le tillid til, at vi har kontrol p\u00e5 detaljerne, og at vi handler hurtigt, hvis noget skal rettes.<\/p>

        Kontakt<\/h2>

        Hvis du har sp\u00f8rgsm\u00e5l om garanti, ansvar eller vil rejse en specifik sag, er du velkommen til at kontakte os. Vi h\u00e5ndterer alle henvendelser sagligt og hurtigt, med m\u00e5let om, at du skal f\u00f8le dig sikker p\u00e5 b\u00e5de processen og resultatet.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

        Vi arbetar med tydliga rutiner och h\u00f6g kvalitet i varje steg, fr\u00e5n f\u00f6rsta provning till f\u00e4rdigt k\u00f6p. F\u00f6r oss handlar trygghet om mer \u00e4n service i stunden, det handlar om att du som kund ska veta att vi tar ansvar \u00e4ven om n\u00e5got skulle avvika fr\u00e5n det som \u00f6verenskommits. Den h\u00e4r sidan beskriver v\u00e5rt ansvar […]<\/p>\n","protected":false},"author":7,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-30177","page","type-page","status-publish","hentry"],"yoast_head":"\nGaranti och ansvar | Proms and Weddings<\/title>\n<meta name=\"description\" content=\"L\u00e4s om v\u00e5r garanti och v\u00e5rt ansvar. 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